Derwent House is committed to protecting your privacy and data security.
We use your personal information in order to:
o respond appropriately to booking enquiries;
o process and confirm your reservation; and
o keep you informed of special offers or relevant updates.
We do not disclose or sell guest information to third parties, nor do we store payment card details. In order to confirm your reservation, we require your name, email address, Booking reference number, credit/debit card number, expiry date and CVC number. We take all possible measures to ensure the security of your data. You have the right to ask for details of the information we hold for you and to have any inaccuracies corrected. You can request this by e-mail to: firstname.lastname@example.org , or by writing to us at:
Derwent House Boutique Hotel, 14 Derwent Road, Tamboerskloof/Gardens, Cape Town, South Africa, 8001.
By proceeding further to use our website, you consent to the use of any information provided for the purposes listed above by Derwent House. In this notice, all reference to “we” and “us” refers to Derwent House CC.
Despite some good rain so far, the Western Cape continues to experience water scarcity following poor rains for the last several years. The city has asked all residents to limit consumption to 50 litres per day in order to conserve available resources until further notice.
At Derwent House, we have signed a Water-wise pledge from the Hospitality Federation and are implementing all possible water-saving measures throughout the property. We appeal for guests’ understanding and cooperation in these circumstances and are asking all guests to be water-wise while staying with us: not to run baths, turning off the tap while brushing teeth, collecting the cool water from your shower in the bucket provided for that purpose, and such measures.
We are periodically obliged to close our pool and jacuzzi when water levels drop below the minimum required to run the filtration systems, and do sometimes experience increased cloudiness and sediment build-up as we are unable to backwash the pool due to water wastage. We ask for your understanding and very much appreciation your support.