Terms & Conditions . . .

Payment Terms & Conditions


Derwent House CC is an hotel that provides accommodation services. Subject to availability and receipt of payment or deposit as appropriate, booking requests will be processed within 7 days and delivery confirmed by way of electronic messaging.


If we are unable for whatever reason to honour your confirmed reservation, we will offer alternative relocation or refund as agreed with guest on a case-by -case basis. Cancellation by the guest is subject to our general cancellation policy (See Booking Terms & Conditions).


Derwent House shall take all reasonable steps to protect the personal information of users. Information shall be retained for the purpose of delivering the agreed-upon service (accommodation) as booked and confirmed by guest. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.


Payment may be made via Visa, MasterCard or American Express Cards or by bank transfer into the Derwent House CC bank account. Card transactions will be acquired for Derwent House via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.


Customer details will be stored by Derwent House separately from card details which are entered by the client on DPO PayGate’s secure site. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


Derwent House takes responsibility for all aspects relating to the transaction including sale of services via this website. This website is governed by the laws of South Africa and Derwent House chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the Republic of South Africa. Derwent House may, in its sole discretion, change this agreement or any part thereof at any time without notice.


This website is run by Derwent House CC based in South Africa trading as Derwent House CC with registration number 2006/021654/23.


Company Physical Address: 14 Derwent Road, Tamboerskloof, Cape Town 8001; Telephone +27 21 422 2763


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